At WHILL, we strive to provide the best possible customer experience. Whether that is before you buy, after you buy, or when you come back to buy again, every time, in every communication, we are committed to meeting your needs quickly, efficiently and with a great attitude! Our Customer Service Representatives are real people who work in the United States. Our dealer network and direct customer support staff are highly trained to handle any issues or needs you have. We stand behind our products and we want to be sure that you love your WHILL product and that you continue to love it for years to come. NOTICE: WHILL has recognized a control pad performance issue with a small percentage of Model Ci units, serial numbers C_1711188_US – C_1909011_US, and we are working to remedy the issue. The performance issue may cause the Model Ci to change speeds or stop without user control. If you are a Model Ci owner who has experienced this issue or would like a replacement control pad, please fill out this form.